Strategic Capacity Planning in KIOs: A Classification Scheme

Resumen

(English) This paper introduces the Strategic Capacity Planning problem in knowledge intensive organizations (KIOs) and proposes a classification scheme based on different characteristics such as the organization structure, the workforce characteristics, the capacity requirements, the capacity decisions or the evaluation criteria, among others. The classification, which gives rise to a high number of variants, is the first step towards a general solving methodology design and the developing of ad hoc solving procedures.