Evaluation of the business process management practices: an application in the company of oil and gas exploration and production

Resumen

This paper presents a group of criteria and observable variables to evaluate the maturity of the business process management practices. From the review of the literature about the attributes used by the maturity models, a group of desirable criteria and observable variables was defined to evaluate the maturity of the business process management. In the context of a case study held in a company of oil and gas exploration and production, the group of criteria and observable variables suggested was used to evaluate the business process management practices of the company. The data for the evaluation were obtained within a survey conducted with the company collaborators who had experience with business process management in the exploration and production of oil and gas. The results of the evaluation indicates that the practices related to the Process Mapping and Indicators criteria were evaluated positively and can be considered strong points of the process management of the company. While the practices related to the Process Improvement, Process Manager, People Management and Leadership criteria presented several opportunities of improvement.