Quality, Environment and Safety from individual systems to integration. A Portuguese case study.

Resumen

The purpose of this case study was to define, a model of structure for an Integrated Management System (IMS) considering the individual Management Systems - Quality Management System (QMS) according to ISO 9001, Environmental Management System (EMS) according to ISO 14001, Occupational Health and Safety Management Systems (OHSMS) according to OHSAS 18001 and others, that along the last twenty five years, were progressively and independently implemented at the Enterprise - Itron Portugal. An internal investigation by questionnaire was performed, to the 160 Collaborators of the Company. The rate responses was equal to 86%. Very important findings were highlighted. Namely, them reveal, that from the integration to result, several tangible and intangible gains for the Company, as well as to their internal and external Stakeholders. On other hand the findings show us that the integration of the individual Management Systems represent, since now, a relevant added value, that the organizations do not can bleach considering namely the accelerated evolution of the growing of requirements of the external environment, as a whole, towards the business.