Aggregation of performance measures for supporting decision makers

Resumen

This work has presented and analysed three methods (Aggregation of information, aggregation of performance metrics and quantitative model for performance measurement systems based on ANP) for aggregating performance measurement information in order to provide decision-makers with additional information. The analysis has shown that the most complete method by far is the ANP, as it enables an easy modification of the initial structure of the performance measurement components, as well as a good performance regarding simplicity, visibility and presentation of information. Keywords: performance measures; decision; information; aggregation.