Identifying relationships between key performance indicators

Resumen

This work has highlighted the importance, from a decision-making point of view, of identifying KPIs relationships. Then, it has presented two main groups of techniques that could be applied: Statistical techniques and multi-criteria decision aid techniques (MCDA). The application of one technique or another will be decided regarding the level of accuracy sought when identifying KPIs relationships as well as the investment to be made. Generally speaking, the application of statistic techniques will be preferred when enough historic KPI data is available though the application of these techniques is usually more resource consuming than the use of MCDA techniques. Keywords: performance indicators; strategy, relationships.